Order Cancellation Policy

 

Welcome to Venolivra (hereinafter referred to as “we” or “us”). To ensure clarity and a smooth shopping experience, please review our order cancellation procedures below.

1. Order Cancellation Eligibility

• Orders that have not been shipped can be cancelled within 48 hours of placement.
• Orders placed after 48 hours or already shipped cannot be directly cancelled. In such cases, you may wait for the order to be delivered and then contact us for a return and refund. For details, please refer to our Return & Exchange Policy.

2. How to Cancel Your Order

• Submit a Request: Contact our customer service team via email or phone, providing your order number, proof of payment, and relevant details.
• Processing: Our team will review your request promptly. If approved, we will notify you immediately and arrange the refund.
• Important Note: Once an order has been shipped, direct cancellation is no longer possible.

3. Refund Process

• Method: Refunds are issued to the original payment method, including American Express, Diners Club, Discover, JCB, Mastercard, VISA, etc.
• Processing Time: Refunds are generally processed within 8–10 business days, depending on bank processing speeds.
• Delayed Refunds: If the refund does not arrive within the expected timeframe, please contact our customer service for assistance.
• For more detailed information, please see our Return & Exchange Policy.

4. Contact Information

Address: 1177 E 420 S, PAYSON, UT 84651, United States
Phone: +1 (716) 603-4342
Email: customer@venolivra.com
Online Hours: Monday to Friday, 10:00–18:00 (Australia/Sydney, AEST/AEDT)